M2262Supporting Users Running Applications on a Microsoft Windows XP Operating System
Supporting Users Running Applications on a ® Windows ® XP Operating System
This 2-day's course will provide Microsoft to students of knowledge and the skills necessary for permission of main problems with which the end-user collides at installation and configuration of such applications as Microsoft Office, Outlook Express, Internet Explorer and other applications working under the control of the operating system of Microsoft Windows XP. It is the introductory course representing the information on resolution of problems with operation of applications under Microsoft Windows XP. After learning of course you can - configurate applications and eliminate problems with their operation;
- to install compatible parameters of applications;
- to resolve problems of installation of applications;
- to configurate and resolve problems with mail records;
- to configurate and resolve problems from Internet Explorer;
- to configurate and resolve problems with Outlook Express;
- to configurate the operating system for applications support;
- to configurate and resolve problems with file structure and access to files on a computer with several variants of loading;
- to solve the questions connected to convenience of operation with applications;
- to control the data of Microsoft Outlook, including configuration, import and export of the data, to fix corrupting the data;
- to resolve the problems connected to individual customizations of Internet Explorer;
- to resolve the problems connected to individual customizations Outlook Express;
- to resolve the problems connected to individual customizations of the operating system;
- to configurate and resolve problems with link of applications;
- to configurate safety of applications;
- to identify and resolve problems with installation of levels of safety;
- to answer the questions of end-users connected to installations of safety of applications.
the Contents of course - Support client applications. The browse of the system architecture of Windows. Installation and applications support.
- Resolution of problems with applications. MS DOS and Win16 applications. Win32 applications. Compatibility of applications. The safety issues connected to operation of applications.
- Support of Microsoft of Internet Explorer. Configuration of key parameters. Customization of safety.
- Support Outlook Express. Configuration for E-mail and Newsgroups, data management.
- Support of Microsoft Office. Installation and upgrade of versions. Handle of safety and restorability. Handle multilanguage possibilities.
- Support of Microsoft Outlook. Configuration, data management, resolving of problems.
Students This course is intended for those who starts the steps as the expert in IT the industries. Students should have experience of usage of Microsoft Office and have base knowledge on Microsoft Windows.
Other audience - experts of technical support with an operational experience not less than 6 months. Preliminary preparation |
