M2261Supporting Users Running the Microsoft Windows XP Operating System
Supporting Users Running the ® Windows ® XP Operating System
This 3-day's course will give Microsoft to the students recently working with the operating system of Microsoft Windows XP necessary knowledge and skills for permission of main problems, originating for end-users by operation from Microsoft Windows XP Professional in Active Directory environment or from Microsoft Windows XP Home Edition by operation in group. This introductory course will give the browse of concepts of operating systems and principles of resolution of problems with operation from Microsoft Windows XP.
It is first of courses in a track of preparation for obtaining the status of Microsoft Certified Desktop Support Technician (MCDST). After learning course you can - fulfil installation of Windows XP and resolve problems with installation
- to fulfil послеустановочное configuration
- to answer the questions of end-users connected to transition from the previous versions of Windows
- to allow a problem with loading of system and identification of the user
- to inspect and parse system operation
- to inspect, To control and resolve problems with access to files and folders
- to resolve problems of connection to local and to network printers
- to configurate and resolve problems with connection of devices and drivers
- to configurate and resolve problems with usage of devices of memory
- to configurate and resolve problems with средставми mappings
- to resolve problems with a network protocol and tools
- to configurate and resolve problems with Advanced Configuration and Power Interface (ACPI)
- to configurate and resolve problems with input\output devices
- to configurate support of multilingual operation
- to resolve problems of installations of levels of safety and local policy of safety
- to configurate and resolve problems with accounts of users and groups
- to resolve problems with TCP/IP the protocol
- to configurate and resolve problems with customizations of Internet Connection Firewall (ICF)
- to solve problems with permission of names
- to configurate and resolve problems with remote access
- to configurate and resolve problems of end-users with the help of the utility of Connection to the Remote Desktop (Remote Desktop) and programs the Remote Assistant (Remote Assistance)
the Contents of course - User support. Introduction. Operating systems of Windows. Utilities for resolution of problems of operating systems.
- Installation. Preparation for installation, preparation of a hard disk. Resolution of problems with installation (serviced and unattended), problems with loading.
- Handle of a desktop. Identification of the user, a configuration of the user. Customization of multilanguage. Safety and installations of local safety.
- Files and folders. Access control to files and folders. Access control to shared files and folders. Access control to standalone files.
- Physical devices. The device driver. Resolution of problems with operation of devices (devices of memory, mapping, input-output). Resolution of problems with system ACPI (Advanced Configuration and Power Interface).
- Printers. Installation local and network printers. Resolution of problems with drivers of printers. Resolution of problems with jobs for printing. Audit of printers.
- Link on a local network. Usage of model OSI. Handle of addressing.
Students This course is intended for those who starts the steps as the expert in IT the industries. Students should have experience of usage of Microsoft Office and have base knowledge on Microsoft Windows.
Other audience - experts of technical support with an operational experience not less than 6 months. Preliminary preparation - an operational experience with operating systems of the set of Microsoft Windows (in particular Windows XP);
- base knowledge of applications of Microsoft Office and accessories of Microsoft Windows, including Internet Explorer;
- base knowledge of components of a computer and their functions;
- base knowledge of components of a desktop and interfaces, their functions;
- base understanding протоколоа TCP/IP;
- skill to use for handle of the operating system of the utilities started with the help of the command line;
- base knowledge of the technologies providing with the Internet connection.
This course will help you to prepare for the next tests:
070-271 Supporting Users and Troubleshooting a Microsoft? Windows? XP Operating System
Education coast on cource - USD 256
Cource duration (days) - 3
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